Return & Refund Policy
Last Updated: September 2026
Our Commitment
Every comic is personalized and printed to order, so we show you the book before we print it — twice. Nothing reaches the printer without passing your review. What you can get back depends on how far along your comic is when you tell us something is wrong.
Before You Approve Your Characters and Story Outline — 100% Back
After you order, we stop and email you your hero and the rest of the cast, drawn, together with the outline of the story we are about to write. You can regenerate any character you are not happy with, and change any part of the story outline.
Until you approve that cast and outline, you can cancel for a full refund — no questions asked. Nothing has been written, drawn, or printed yet. Tell us at the review, or email support@damndonkeycomics.com.
After the Pages Are Drawn — 90% Back
Once you approve the cast and story outline, we write the full script and draw every page, then email you the finished pages to review. You can redraw pages you are not happy with.
If the comic still is not right, use Report the story on the review page. That pauses your review clock and puts a person on it — nothing prints while we are reading it. The standing offer at this stage is 90% of what you paid back, and the book is cancelled, not printed. The story is written and the pages are drawn by this point, which is why it is not 100%.
After Delivery — 30 Days for Defects, Damage, and Wrong or Missing Orders
You have 30 days from the date of receipt to contact us if:
- Your comic arrived with printing defects (smudges, missing pages, color issues)
- Your comic arrived with binding problems (loose pages, damaged spine)
- Your comic arrived with shipping damage (bent, torn, or water damage)
- Your comic never arrived
- You received something other than what you ordered (wrong comic, wrong page count, wrong number of copies)
We will reprint and reship at no cost, or refund you if we cannot put it right.
Because every comic is personalized and printed to order, we do not accept returns or change-of-mind refunds after delivery — that is what the two review steps before printing are for.
Review Deadlines
- Each review step gives you 24 hours to respond, and you can ask for more time.
- Reporting a problem pauses the clock — nothing prints while we are looking at it.
- If we do not hear from you, your comic moves on to the next step so your order is not stuck. Once the pages are approved, the book is locked in for printing.
How to Request a Refund or Replacement
1. Email support@damndonkeycomics.com
2. Include your order number
3. Describe the issue (include photos if it is a quality or damage issue)
4. We will respond within 24-48 hours
Refund Process
1. Submit Request: Email support with your order details
2. Review: We review within 2-3 business days
3. Resolution: Full refund, partial refund, or replacement
4. Processing: Refunds are processed within 5-7 business days
5. Notification: You will receive confirmation by email
Refund Methods
- Refunds are issued to the original payment method
- Processing time depends on your bank (5-10 business days)
Lost Packages
If your package is lost in transit:
- Contact us after the estimated delivery window
- We will investigate with the carrier
- We will reship or refund as appropriate
International Orders
- The same guarantees apply wherever you are
- Customs and duties fees are non-refundable
- Lost-package investigations may take longer
Your Statutory Rights
Nothing in this policy limits any rights you have under the consumer law where you live.
Contact Us
Email: support@damndonkeycomics.com
Response Time: Within 24-48 hours
